CUYAHOGA FALLS — Amid concerns regarding COVID-19, city hall closed to the public at the end of the day Tuesday and will remain closed until further notice. The police department will remain open for citizen access.

The Cuyahoga Falls Mayor’s Court has rescheduled all cases that had an appearance date from March 19 through April 16. Most citations can be paid by waiver, meaning no appearance is required. Payments can be made online, by mail, or through hand-delivery to the drop box that is located in the police department lobby. For questions, contact the Clerk's Office at 330-971-5650.

The Utility Billing Department will collect payments through locked drop boxes outside of city hall at the utility billing entrance, in the parking lot of the Natatorium, and in the police department lobby. Account numbers or service addresses must be noted on the payments so that they may be accurately applied to the respective accounts. Bills may also be paid online or by mail. The $2.90 processing fee for online payments is being waived for those who choose to pay online during the suspension of in-person payments.

Those who want to sign up for service through Utility Billing will need to complete the online Utilities Contact at The contract and all required documents can be emailed and processed through

For tax assistance, the Regional Income Tax Agency (RITA) call center will remain open and available for taxpayer calls at 800-860-7482. RITA also offers online services at

For additional questions or concerns, residents may contact the main line at City Hall at 330-971-8000 and be directed to the appropriate department or visit