Dominion Energy announced Tuesday that during the coronavirus pandemic it will not shut off service for nonpayment and will be reconnecting residential customers whose service was previously cut off for nonpayment.
"We have suspended all service disconnections as individuals, families, businesses and communities pull together to meet our collective needs," the company announced in an email. "If your service was previously shut off for nonpayment and you need reconnection due to your current circumstances please contact us at 1-800-362-7557 and we will work with you to restore your service."
The company said workers will also be taking extra precautions when entering customers' homes.
"Expect Dominion Energy personnel to ask a series of questions before they proceed. They will wear rubber gloves when entering homes, and in some instances special protective gear. If coronavirus is suspected in a home and we are required to enter, disposable coveralls will also be used. You can assist by maintaining a six-foot separation from our employees to minimize risk," the company stated.
The company advises customers who are having difficulty making payments to contact a representative to work out arrangements.
Workers will also continue to respond to emergencies, and the company said it will be contributing $1 million to coronavirus relief efforts via the American Red Cross and other agencies.
"Our employees are still hard at work. If you lose gas service or have an emergency, you can report it to us on our App, online or by calling us at 1-800-362-7557 at any time. For updates and other important information, you also can follow us on Facebook, Twitter, and Instagram."